About Us
About Q-Pets
Hong Kong’s trusted pet supplies specialist for pet families
From a neighbourhood pet shop to a trusted companion for pet families across Hong Kong
Since Q-Pets was founded in 1996, we have always believed that pets are more than companions. They are an irreplaceable part of the family.
Beginning as a local neighbourhood pet shop, we have grown alongside Hong Kong’s pets and pet parents through our love of animals, commitment to product quality and understanding of the needs of pet families.
Over nearly three decades, we have witnessed the continuing development of pet ownership culture in Hong Kong. Pets have evolved from household animals into true family members, while pet parents have developed increasingly high expectations for nutrition, health and quality of life.
Q-Pets has grown together with this love. We continue to expand our product selection, professional knowledge and services while building a territory-wide network of physical stores and online shopping services for generations of Hong Kong pet families.
1996
Q-Pets was founded
No.1
Hong Kong’s largest pet retail chain
300+
Selected international and local brands
4,500+
Pet products to choose from
Trust built through care in every experience
We understand that choosing a trusted pet shop involves more than finding a store with a wide selection of products.
Product quality, suitability for each pet’s needs, the team’s ability to understand pet parents’ questions and the overall shopping experience are all details that matter to us.
Over the years, Q-Pets has continued to listen to customer feedback and improve our product selection, in-store service and online shopping experience. Every returning customer, encouraging comment and recommendation earned over the years motivates us to keep improving.
Q-Pets stores are located in major communities across Hong Kong Island, Kowloon and the New Territories. Visit us and speak with our professional team at any time.
Carefully selected products from around the world for every pet’s needs
No two pets are exactly alike.
Differences in age, physical condition, dietary habits, activity level and living environment can all affect a pet’s nutritional and daily-care needs. Q-Pets therefore continues to source quality pet brands from around the world, offering Hong Kong families a broader range of choices.
Cat and dog food
Complete dry food, complete wet food, natural food, grain-free food and veterinary diet options
Health and wellness
Support for joints, skin and coat, digestion and everyday wellness
Everyday essentials
Cat litter, toys, beds and travel accessories
For us, offering a wide selection is only the first step. What matters most is helping every pet parent find products that are genuinely suitable for their pet.
Because when it comes to family, every choice deserves careful consideration.
Online and in store, making pet care simpler
Life in Hong Kong continues to change, and Q-Pets continues to evolve with it.
In addition to our physical stores across different districts in Hong Kong, we continue to improve the Q-Pets online shop and delivery service. Pet parents can shop in store or order from home according to their preferred way of living.
More than a pet supplies retailer, we care about every life
We believe the role of a pet shop should extend beyond retail.
Every life deserves respect and the opportunity to be loved and cared for.
Q-Pets actively supports and promotes the principle of adopting instead of buying, and we continue to turn this belief into practical action.
Every Sunday, Q-Pets works with different animal welfare organisations to organise adoption events at D2 Place, providing animals awaiting adoption with opportunities to meet their future families.
Highlights from selected adoption events and successful “Furr-ever home” stories
January to December 2024
85 animals successfully found their Furr-ever homes
January to December 2025
75 animals successfully found their Furr-ever homes
January to June 2026
41 animals successfully found their Furr-ever homes
Through long-term collaboration with different animal welfare organisations, we hope to promote adoption, support animal welfare and help more animals find warm and loving homes. For Q-Pets, helping an animal find a home is not a one-off event. It is a long-term commitment.
Industry recognition
Over the years, selected Q-Pets stores have received industry recognition, including QPS Quality Pet Shop accreditation, reflecting our continued focus on service quality, customer experience and professional retail standards.
Our vision
To support every stage of a pet’s growth and bring love, warmth and happiness into everyday life.
Our mission
To become the trusted first choice for pet care in every community, offering comprehensive pet products and personalised services.
Supporting pets through every stage of life
From the excitement of welcoming a pet home for the first time and choosing the first suitable food, to the active years of growth and the thoughtful care needed as the pet enters its senior years.
Nearly three decades of experience have helped us understand one important principle:
A truly good pet supplies shop does more than provide additional choices. It understands that behind every choice is a pet parent’s love.
Why choose Q-Pets?
Dedicated to providing the best possible service for you and your pets
100% Quality Guarantee
- Shop with confidence and complete peace of mind
- More than 4,500 products to choose from
- Discover carefully selecte new arrivals every month
Exclusive PetDollar Member Rewards
- Members can earn PetDollar
- Earn PetDollar automatically with every purchase
- Use PetDollar like cash towards selected products
- Member-exclusive birthday rewards and special offers
Professional Customer Service Team
- Pet-loving team members offering friendly and approachable service
- Regular monthly articles featuring useful and interesting cat and dog topics
- Personalised recommendations to help you choose suitable cat and dog food
