Spending HK$ 400, you can choose free delivery to designated Hong Kong address.$ 400 orders will be charged an additional HK$ 90 delivery fee.

Village houses do not deliver goods into the village, and must be collected at the parking lot or parking lot. If the delivery truck can directly enter the village, the customer must collect the goods on the ground floor, and the driver will not go upstairs to deliver the goods.

If the delivery location is not accessible by elevator and needs to be delivered by stairs, customers must pay the staircase fee. The charge for each floor is HK$ 15. Every 10 steps constitute one level, and there is no surcharge for the first level.
The freight rate is charged per 20kg of goods. The delivery service fee may be changed due to environmental factors without further notice.
Stair fee can only be paid in cash to the driver. If the driver refuses to pay the stair fee, Q-Pets has the right to take back the goods without refund.

You can pick up your order at free shipping at selected stores.
Confirmed orders are generally delivered to your selected store within five working days. When the order arrives at the selected store, you will receive a pick-up notification via SMS.

Spending HK$ 400, you can choose to pick up the goods for free at SF Express Station or SF Smart Locker.$ 400 orders will be charged an additional HK$ 90 delivery fee.

Starting from August 6, the pickup notification function of SFHK APP will replace SMS. If customers choose to pick up at SF Station or Smart Locker, please download SFHK APP to receive the pickup notification, thank you.