Privacy Policy
At Jebsen, we’re committed to protect and respect your
privacy.
1. Who we are
2. How Jebsen collects personal information from you
Information you give us directly
When you visit our websites
Social Media
3. What personal information we collect
4. Personal information of children
We’re committed to protect privacy of children and
minors aged below 18. If you are aged or under 18‚
5. Why we collect personal information
We use the information we collect for a number of
different purposes include:
If our use of your personal information exceeds the
purpose or scope that we claimed when we collected it, we will inform you again
and seek your consent again before we use it.
6. How long we keep personal information
We retain personal information for as long as
necessary to provide the products and services and fulfill the transactions you
have requested. Or for other legitimate purposes such as complying with our
legal obligations, resolving disputes and enforcing our rights. For example, we
are legally required to hold some types of information to fulfil our statutory
and regulatory obligations (e.g. accounting records for tax compliance, your
email address after you opt-out from our marketing communications).
Because these needs can vary in different context
under different circumstances, our actual retention periods can vary
significantly. But we will regularly review and ensure unnecessary personal
information are safely deleted and completely removed from our servers.
7. Who we share personal information
We do not share your information with companies,
organizations, or individuals outside of Jebsen Group except in the following
cases:
With your consent
We will share personal information outside of Jebsen
only when we have your explicit consent.
For external processing
We provide personal information to our Jebsen
companies and other trusted business partners or persons to process it for us,
based on our instructions and in compliance with our Privacy Policy, and other
appropriate confidentiality and security measures. For example, we use service
providers to process your online transactions and help us with customer
support. And we have contracts in place that require them to keep your
information secure and prevent them from using it for their own purposes
including direct marketing.
During organization restructuring
If we are involved in a merger, acquisition, or sale
of assets, we will continue to ensure the confidentiality of your personal
information and give affected persons notice before personal information is
transferred or becomes subject to a different privacy policy.
For legal reasons
We will share personal information outside of Jebsen
if we have a good-faith belief that access, use, preservation, or disclosure of
the information is reasonably necessary to:
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However, we will take steps to ensure that your
privacy rights continue to be protected.
8. Your choices about your information
We may use your personal information such as your
contact details to provide you with news and information about us, and our
products and services, if we think it may be of interest to you.
You have a choice about whether or not you wish to
receive information from us. For example, if you don’t want to receive some or
all marketing communications (post, email, text, telephone) from us, you can
select your choices by checking (or unchecking) the relevant boxes on the form
we used to collect your information.
And you may opt out from our marketing communications
at any time by clicking the unsubscribe link at the end of our marketing emails
or contact our Data Protection Office.
We’re committed to put you in control of your personal
information so you are free to customise or change your preference at any time
by contact our Data Protection Office.
We will stop using your personal information for
marketing if you have indicated that you do not wish to. But we will retain
your details on an opt-out list to help ensure that we do not continue to
contact you. However, we may still need to reach you for administrative
purposes like where we are processing your purchase or thanking you for your
participation in an event.
9. Your rights
Right to access your personal information
You have the right to request access to the personal
information that we hold about you.
You also have the right to request a copy of the
information we hold about you, and we will provide you with this unless legal
exceptions apply.
If you want to access your information, please send a
description of the information you would like to see and proof of your identity
by contact our Data Protection Office.
Right to correct your personal information
You have the right to have inaccurate or incomplete
information we hold about you corrected. The accuracy of your information is
important to us. So if you change email address or phone number, or if you
believe any of the other information we hold is inaccurate or outdated, please contact
our Data Protection Office.
Right to delete your personal information
You may ask us to delete some or all of your personal
information and we will do so as far as we can. Some data you can delete
whenever you like, and some data is deleted automatically. But some data we may
need to retain for longer periods of time when necessary. In some cases, we
will retain that information in anonymised form rather than delete it.
Right to opt out from our direct marketing
communications
You have the right to object our use of your personal
information for direct marketing. If you have given prior consent to receive
our direct marketing communications, you have the right to withdraw your
consent at any time.
If you want to exercise any of the above rights,
please contact our Data Protection Office. We may need to ask for further
information and your identity proof. We will endeavor to respond fully to your
requests within statutory time limits. But if we’re unable to do so, we will
contact you with reasons for any delay.
Please note that exceptions apply to a number of these
rights, and not all rights will be applicable in all circumstances and the
location where you live. For more details we recommend you consult the guidance
published by your local privacy commissioner’s office.
10. We keep your information safe
When you give us personal information, we take all
necessary steps to ensure appropriate technology and organizational controls
(e.g. limit access on need-to-know basis) are in place to protect it.
Any sensitive information such as your credit card
details is encrypted and protected. When you are on a secure page, a lock icon
will appear in your web browsers.
Non-sensitive details about you such as your email
address are normally transmitted over the internet, and it’s not guaranteed to
be 100% secure. So while we strive to protect your personal information, we
cannot guarantee the information you transmit to us is secured. And you do so
at your own risk.
Where we have given (or you have chosen) a password
which enables you to log on or access certain parts of our websites, you are
responsible for keeping your password safe and confidential. You should never
share your password with anyone.
11. Data transfers
We operate in different countries and your personal
information may be processed on servers located outside of the country where
you live. We may transfer your personal information between different Jebsen
companies located in different countries. Data protection laws vary among
countries, with some providing more protection than others. Regardless where
your information is processed, we apply the same protections described in this
policy. We take appropriate measures to secure your personal information both
during transit and at the receiving location.
Hosting providers of our websites and servers,
wherever they are located, are bound by contracts that ensure a high standard
of privacy protection. And they must act only on our instructions and implement
necessary technical measures to keep your personal information safe.
12. “Cookies”
Like many other websites, all of our websites use
cookies. We use cookies for many purposes. For example, we use them to store
your country preference. To remember your safe search preferences. To make the
products and services you see on our websites more relevant to you. To count
how many visitors we receive to a page. To help you sign up for our services.
This helps us deliver a more personalised service when you browse our websites
and tailor to your personal needs.
You can switch off cookies any time by setting your
browser preference, but it may result in loss of functionality when you use our
websites.
We may also keep track of IP address to: (i)
troubleshoot a technical problem; (ii) maintain website safety and security;
(iii) restrict access to our websites to certain users; and (iv) better
understand how our websites are utilised.
13. Links to other websites
Our websites may contain links to websites that are
run by other organisations. This Privacy Policy applies only to our own
websites. So when you visit other sites, you should read their privacy policies
as well. We cannot be responsible for these other sites’ privacy policies and
practices, even if you access them using links from our websites. Same applies
when you link to our websites from a third-party site.
14. Changes to this Privacy Policy
We review and change this policy from time to time,
and always indicate the date the last changes were published. But we will not
reduce your rights under this policy without your explicit consent. If changes
are significant, we will provide a more prominent notice, e.g. email
notification of Privacy Policy changes.
15. Contact our Data Protection Office
You can contact our Data Protection Office by:
16. Key terms
Cookies |
A cookie is a small file containing a string
of characters that is sent to your computer when you visit a website. When
you visit the site again, the cookie allows that site to recognise your
browser. Cookies may store user preferences and other information. You can
configure your browser to refuse all cookies or to indicate when a cookie is
being sent. However, some website features or services may not function
properly without cookies. |
Device |
A device is a computer that can be used to
access our websites and services. For example, desktop computers, tablets,
smartphones are all considered devices. |
IP address |
Every device connected to the internet is
assigned a number known as an Internet protocol (IP) address. These numbers
are usually assigned in geographic blocks. An IP address can often be used to
identify the location from which a device is connecting to the internet. |
Personal Information |
This is information that you provide to us
which personally identifies you, such as your name, email address, billing
information, or other data that we can reasonably link to such information,
e.g. information we associate with your registered account. |
