Privacy Policy

Jebsen Group Privacy Policy

Version: January 2024

We, Jebsen Group, respect and are committed to protecting your privacy.

This Privacy Policy explains the personal data we collect about you, when and why we collect it, how we use it, how we ensure its security, and your rights and choices regarding your personal data. Your privacy is very important to Jebsen Group, so we hope you will take the time to carefully understand how we protect your privacy.

We will try our best to explain clearly. If you have any questions, please feel free to contact our data protection office.

  1. Jebsen Group

"We" refers to all companies and branches of the Jebsen Group (i.e., Jebsen Trading Company Limited and Jebsen Capital International Limited).

  1. How Jebsen collects your personal data

We obtain your personal information through the following methods:

You provide us with your personal information directly.

For example, when you participate in one of our events, register an account on our website, purchase products or services online or in stores, or subscribe to our newsletters, we may obtain information about your personal data.

When you visit our website

Like many companies, we automatically collect the following information:

  • Technical data, including the type of device you are using, IP address, browser and operating system that connects your computer to the internet. This information is used to improve our services.
  • Information about your browsing on our website, such as the web pages you visit and how you browse our website, including the time you visit certain web pages, the products and services you view and search for, and referral sources (e.g., how you connect to our website).

We use cookies on our website to collect and use your personal data. For more information about cookies, please see the Keywords and Cookies section below.

social media

When you interact with us through social media platforms (also known as social networking sites or SNS), such as Facebook and Google+, or when you log in to our website through these platforms, we may obtain personal information about you (e.g., when you publicly tag Jebsen in event photos). The personal information we receive will depend on the privacy options you set on these social networking sites or platforms.

  1. What personal data do we collect?

The personal data we collect, store, and use may include:

  • Your name and contact details, including mailing address, email address and phone number.
  • Your date of birth
  • Information about your activity on our website and the device you used to browse it, such as your IP address and geographic location.
  • Your bank or credit card information. We do not retain your credit card information if you shop online. This information is collected by third-party payment operators who focus on online security data collection and processing credit cards and electronic transactions.
  • Any other personal data you share with us.

Laws protecting personal privacy classify certain categories of personal data as sensitive and therefore require additional protection, such as information about your health, race, and religion. We generally do not collect sensitive information about you unless there is a clear and substantial reason, and only when permitted by laws protecting personal privacy. For example, if you participate in a race organized by us, we may inquire about your health.

Where appropriate, we will clearly explain why we collect this type of information and its intended use.

  1. Personal information of minors

We are committed to protecting the privacy of children and minors under the age of 18. If you are under the age of 18, please obtain permission from your parent or guardian before providing us with your personal data. If you are the guardian of a minor, please contact our Data Protection Office if you have any questions about providing personal data to the minor under your guardianship.

  1. Why We Collect Personal Data

We use the personal data we collect for a variety of different purposes, including:

  • Communicating with you
  • We will provide you with the products, services or information you require.
  • Process your order
  • We will fulfill our obligations in accordance with any contract between you and us.
  • Record your relationship with us
  • To conduct analysis and market research to better understand how we can improve our products, services, or information.
  • We welcome your feedback or comments on our products and services.
  • Notifying you of changes to our products and services
  • With your consent, we will send you information that may be of interest to you, including information on promotional products and services or event details.
  • Processing job applications.

If we use your personal data beyond the purpose or scope stated when it was collected, we will notify you again and obtain your consent before using it.

  1. The time limit for retaining personal data

We may retain personal data as needed to provide products and services, and to complete the transactions you request. We may also retain personal data for other lawful purposes, such as fulfilling our legal obligations, resolving disputes, and enforcing our rights. For example, we may be legally required to retain certain types of information to fulfill our statutory or regulatory responsibilities (such as maintaining accounting records for tax purposes, or retaining your email address if you opt out of our direct marketing information).

Because these requirements may vary under different circumstances, our actual retention period may vary considerably. However, we will regularly check and ensure that unnecessary personal data is securely deleted and completely removed from our servers.

  1. Share personal profile

Except in the following circumstances, we will not share your personal data with any company, organization, or individual outside of the Jebsen Group:

With your consent

We will only share personal data outside of Jebsen Group with your explicit consent.

For external processing

We may provide personal data to Jebsen Group and other trusted business partners or individuals to assist us in processing it, provided that they process it in accordance with our instructions and in compliance with our privacy policy and other appropriate confidentiality and security measures. For example, when we use service providers to process your online transactions and provide customer service, our service contracts with them strictly require them to guarantee the security of your personal data and prohibit them from using it for their own or other purposes, including direct marketing.

During the restructuring

If we are a party to a merger, acquisition, or sale of assets, we will continue to ensure that your personal data is kept confidential and will notify affected individuals before your personal data is transferred or subject to a different privacy policy.

 

For legal reasons

We may share personal data outside the Jebsen Group if we believe in good faith that accessing, using, storing, or disclosing personal data is reasonably necessary to achieve the following purposes:

  • To meet any applicable laws, regulations, legal processes, or enforceable government requirements.
  • Enforcing our website terms of use , including investigating potential violations.
  • Detecting, preventing, or otherwise addressing fraud, security, or technical issues.
  • We protect the rights, property, or safety of our employees, customers, website users, or the public, as required by law or as permitted by law.

However, we will take steps to ensure that your privacy rights continue to be protected.

  1. Your selection of personal information

If we think you may be interested, we may use your personal data (such as your contact information) to provide you with news and information about us and our products and services.

You can choose whether or not to receive our information. For example, if you do not wish to receive some or all of our direct promotional information (mail, email, SMS, telephone), you can select your preference by checking (or not checking) the relevant boxes on the form we use to collect your personal data.

You can also opt out of our promotional messages at any time by clicking the unsubscribe link in any promotional email or by contacting our data protection office.

We are committed to giving you control over your personal data. You can contact our data protection office at any time to customize or change your preferences.

If you have indicated your unwillingness, we will cease using your personal data for promotional purposes. However, we will retain your personal data on the opt-out list to ensure we do not continue to contact you. We may still need to contact you for routine administrative purposes, such as processing your orders or thanking you for participating in activities.

  1. Your rights

Your right to access your personal data

You have the right to request access to your personal data held by us.

You also have the right to request a copy of your personal data from us, unless an applicable legal exception applies.

If you wish to access your personal data, please contact our Data Protection Office and send us a description of the personal data you wish to view, along with your identification documents.

We reserve the right to correct your personal information.

You have the right to request that we correct any incorrect or incomplete personal information about you. The accuracy of your personal information is very important to us. Therefore, if you change your email address, address, or phone number, or if you believe that any other personal information we hold is inaccurate or outdated, please contact our data protection office immediately.

We have the right to delete your personal data.

You may request that we delete some or all of your personal data, and we will do our best to fulfill your request. You can delete some personal data at any time, and some personal data will also be deleted automatically. However, there are some personal data that we may need to retain for a longer period of time if necessary. In some cases, we will not delete the data but will retain it anonymously.

The right to opt out of our direct promotion

You have the right to object to our use of your personal information for direct marketing. If you have already consented to receive our direct marketing information, you have the right to withdraw your consent at any time.

If you wish to exercise any of the above rights, please contact our Data Protection Office. We may need to request more information and verify your identity. We will endeavor to respond fully to your request within the legally mandated timeframe. However, if we are unable to respond promptly, we will contact you to explain the reason for any delay.

Please note: Some rights have exceptions, and not all rights apply to all situations or where you live. We recommend that you consult the guidelines issued by your local Privacy Commissioner's office for more information.

  1. We guarantee the security of your personal data.

When you provide us with your personal data, we will take all necessary protective measures and ensure that appropriate technologies and internal control processes (such as restricting access to certain individuals and permissions as needed) are used to protect your personal data security.

Any sensitive information (such as credit card details) is encrypted and protected. A lock icon will appear in your browser when you are on the secure page.

Non-sensitive information about you (such as your email address) is generally transmitted over the internet and cannot be guaranteed to be 100% secure. Therefore, while we strive to protect your personal data, we cannot guarantee the security of information you transmit to us online. You assume all risks.

If we have provided (or you have chosen) a password that enables you to log in or access certain parts of our website, it is your responsibility to protect and keep your password secure and confidential. You should never share your password with anyone.

  1. Personal data transfer

We operate in different countries and regions, and your personal data may be processed on servers (or servers) outside your country of residence. We may transfer your personal data between different Jebsen companies located in different countries and regions. Laws protecting personal privacy vary from country to country, with some offering more protection than others. Regardless of where your personal data is processed, we will apply the same protections described in this policy. We will take all appropriate measures to ensure that your personal data is protected during transit and at the point of receipt.

Our website and server (or server hosting) providers, regardless of their location, are bound by contractual terms to ensure a high standard of privacy protection. They must act solely in accordance with our instructions and take necessary technical measures to protect the security of your personal data.

  1. Cookies

Like many other websites, all of our sites use cookies. We use cookies for a variety of purposes. For example, we use them to store your country or region preferences; remember your secure search options; show you more relevant products and services on our website; count the number of people visiting our website; help you register for our services, and more. This helps us tailor more personalized services to your individual needs when you browse our website.

You can disable cookies at any time by setting your browser options, but this may cause errors or loss of some functions when using our website.

We can also track IP addresses to: (i) resolve technical issues; (ii) maintain website security; (iii) restrict certain users from accessing our website; and (iv) better understand how our website is being used.

  1. Connect to other websites

Our website may contain links to websites operated by other organizations. This Privacy Policy applies only to our website. Therefore, when you visit other websites, you should also read their privacy policies. We are not responsible for the privacy policies and practices of those other websites, even if you use links on our website or visit them. The same applies when you connect to our website from a third-party website.

  1. Changes to this Privacy Policy

We will review and amend this Privacy Policy from time to time, and will clearly indicate the date of the most recent update. However, we will not reduce your rights under this policy without your explicit consent. In the event of significant changes, we will provide more explicit notification, such as sending you an email notification regarding the changes to the Privacy Policy.

  1. Contact our data protection office

You can contact our Data Protection Office through the following methods:

  1. Key terms

Cookies

A cookie is a small file containing a string of characters that a website sends to your computer when you visit it. When you visit the same website again, the website can identify your browser through the cookie. Cookies may store user preferences and other information. You can set your browser to reject all cookies or display a warning when a cookie is sent. However, some website functions or services require cookies to function properly.

device

A device is a computer used to access our website and services. For example, desktop computers, tablets, and smartphones can all be considered devices.

IP address

Every device connected to the internet is automatically assigned a set of numbers called an Internet Protocol (IP) address. IP addresses are generally assigned based on geographical region and are typically used to identify from which location the device is connecting to the internet.

Personal information

This refers to information that you provide to us that can identify you personally. Examples include your name, email address, or billing information, or information that we can logically link to, such as information related to your registered account.