Recurring order
Recurring ordering services allow you to schedule regular deliveries of pet supplies, providing a convenient and timely supply of what your furry friends need, saving you time and effort.
Benefits of recurring orders
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Regular delivery The recurring ordering system is automated, and pet supplies are supplied regularly. |
Save money Enjoy exclusive benefits with recurring orders. |
Easy to manage View your orders anytime, anywhere on the "Recurring Orders" page in your account. We'll also send you an order confirmation via email after each order is paid, making it easier for you to manage your orders. |
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How to use recurring orders? 1. Selecting Products 2. Select "Recurring Order" from the purchase options. 3. Select your desired delivery frequency, add products to your cart, and checkout. 4. Your order will be automatically charged to your provided credit card and shipped on the next order date. |
*Subject to terms and conditions .
Any other questions?
Q : Are there any limitations to the recurring subscription plan?
A : Exclusive offers are available for recurring orders. You must complete a minimum of 5 orders to qualify for this offer. The first 4 orders under the recurring order plan are non-changeable and non-cancellable; please contact our customer service manager if needed .
Q : Why was I charged shipping fees for my second recurring order?
A : If the price of your recurring order is less than HK$400, the order will be charged for shipping.
You can contact us before your next order cycle to add products to your order to reach a total amount of HK$400 . If your delivery address is within our delivery area, we offer free delivery. If your delivery address is in an unavailable area, we will charge a delivery fee as applicable.
Q : Will products ordered on a recurring basis be out of stock?
A : We considered customer needs when launching the recurring order system and will do our best to ensure sufficient inventory. Although supply shortages may still occur, our customer service manager will contact you.
Q : Can I subscribe to the recurring subscription service as a guest?
A : To use the recurring order service , you need a Q-Pets.com account so you can log in and track your recurring orders! Registering for a Q-Pets.com account is very simple, and you'll also receive PetDollar . Shopping as a guest will not earn PetDollar, so we recommend shopping as a member to earn it.
