How to Shop

How to Shop

Become a Q-PETS official online shop member

Click create account on the top right corner to create your member account to enjoy Q-PETS online shop member privileges.

Start shopping on Q-PETS official online store

Explore Q-PETS products

Discover our products by categories including dogs, cats, small animals and filter by brands, life stage, tastes, and functionalities etc. You may also search by keywords for product discoveries.

Add to cart and check out

Add your favourite items to your shopping cart and click “View Cart” and check out.

Delivery option

For Hong Kong order, you can select an option from deliver to your designated address, pick up at our designated stores or pick up at S.F express stores or lockers for free upon HK$400 purchase.

We will contact you by phone before delivery to confirm the delivery time. We will try our best to deliver your order to your address within the delivery time, however, in case of typhoons and rainstorms or other unavoidable factors, we cannot promise that your order will be delivered within the delivery time. We also suggest you mark your convenient delivery time in the order instructions to arrange for it, and we will try our best to deliver within that time.

Payment method & check out

Q-PETS official online store accepts online payments made by Visa, MasterCard, American Express and UnionPay. All prices listed and payment calculated are in Hong Kong dollars (HK$). Select a payment method and proceed to "Complete order".

Check your order

You will receive “order confirmation” email at your mailbox. Alternatively, you can view your purchase record in your member account.

How to apply discount code

Go to “Checkout” page, enter your discount code at the ‘Discount code’ section in total page.

Please feel free to contact our Customer Care Team if you have any questions.